Front-End Lead: Customer Service & Operations

Jetro Restaurant Depot; Chantilly (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

401(k) with employer match

Paid Time Off (PTO)

Six company holidays

Tuition reimbursement program

Voluntary supplemental benefits

Comprehensive benefits package

Eligibility-based benefits terms

Job summary

Jetro Restaurant Depot in Chantilly, VA, is seeking an Front-End Supervisor to oversee daily customer service, transactions, and front-end team performance. You will help ensure accurate processing, maintain organized front-end areas, and uphold service standards in a fast-paced retail setting.

The role emphasizes supervising staff, guiding daily operations, and communicating issues to management. Join a team-focused retail environment with opportunities to contribute to operational excellence.

Qualifications

• Must have prior experience in retail, customer service, or front-end operations.
• Basic understanding of cash handling procedures is required.
• Strong communication and organizational skills are essential.
• Ability to work in a fast-paced, team-oriented environment is important.
• Problem-solving skills and attention to detail are required.

Responsibilities

• Support daily front-end operations to ensure efficient, accurate transaction processing.
• Assist with monitoring cash handling procedures and resolve minor discrepancies.
• Provide support and direction to front-end staff during daily operations.
• Ensure front-end areas are organized, clean, and operating efficiently.
• Assist in maintaining customer service standards and resolving customer issues.
• Support scheduling and workflow coordination for front-end staff.
• Help enforce company procedures and policies at the front-end.
• Communicate operational issues or concerns to management.

Skills

Retail/Customer service

Cash handling

Communication

Organization

Teamwork

Problem solving

Attention to detail

Supervisory experience

Front-end processes

High-volume retail

Job description

Jetro Restaurant Depot in Chantilly, VA, is seeking an Front-End Supervisor to oversee daily customer service, transactions, and front-end team performance. You will help ensure accurate processing, maintain organized front-end areas, and uphold service standards in a fast-paced retail setting.

The role emphasizes supervising staff, guiding daily operations, and communicating issues to management. Join a team-focused retail environment with opportunities to contribute to operational excellence.