Front End Lead - Customer Experience & Training

NBMBAA; Findlay (OH); Hybrid; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Paid parental leave

Job summary

TJ Maxx in Findlay, OH is seeking a store supervisor to promote a first-class customer experience and lead a front-end team. You will mentor associates, coordinate POS coverage, and uphold loyalty programs while maintaining a clean, safe store environment.

You will train staff, manage scheduling, and collaborate with management to meet goals, ensuring excellent service and operational excellence.

Qualifications

• 1 year of retail experience and leadership exposure
• Strong customer service and communication skills
• Ability to train and mentor associates

Responsibilities

• Promote an excellent customer experience and lead by example.
• Oversee front-of-store associates and POS coverage.
• Train and mentor associates on front-end principles.
• Promote loyalty programs and handle customer concerns promptly.
• Ensure store tasks align with the plan and adjust priorities.
• Communicate with management on priorities and progress.
• Support safety, labor laws, and loss prevention initiatives.
• Recognize and provide constructive feedback.
• Partner with management on training needs to improve effectiveness.
• Maintain a clean, organized store and promote a positive environment.

Skills

Customer service

Leadership

Training

Communication

Multi-tasking

Team player

Job description

TJ Maxx in Findlay, OH is seeking a store supervisor to promote a first-class customer experience and lead a front-end team. You will mentor associates, coordinate POS coverage, and uphold loyalty programs while maintaining a clean, safe store environment.

You will train staff, manage scheduling, and collaborate with management to meet goals, ensuring excellent service and operational excellence.