Front End Lead - Coach Teams & Member Experience

BJ's Wholesale Club, Inc.; Chattanooga (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Paid time off

Health benefits option

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Chattanooga, Tennessee is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager. You will coach and develop team members to deliver outstanding member service and ensure smooth front-end operations, including member experiences and promotions.

You will lead with a focus on membership programs, staffing, and performance metrics, fostering a positive, fast, friendly, and accurate shopping experience for all Members.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Trains, coaches, motivates, recognizes, and evaluates frontline Team Members on tasks and expectations defined by position.
• Manages cash handling, POS operations, and member transactions to ensure accuracy and speed.

Skills

Leadership

Membership knowledge

Cashier experience

Math skills

Job description

BJ’s Wholesale Club in Chattanooga, Tennessee is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager. You will coach and develop team members to deliver outstanding member service and ensure smooth front-end operations, including member experiences and promotions.

You will lead with a focus on membership programs, staffing, and performance metrics, fostering a positive, fast, friendly, and accurate shopping experience for all Members.