FRONT END/LEAD CLERK

Pick 'n Save in; Waukesha (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading grocery store chain is seeking a Front End/Lead Clerk to oversee daily operations in the Front End department. The ideal candidate will have strong customer service skills, retail experience, and the ability to manage a team effectively. Responsibilities include supporting department operations, training staff, and ensuring a pleasant shopping environment. This role requires flexibility in scheduling and a commitment to the company's core values.

Qualifications

• Store retail experience with emphasis on customer service and front-end operations.
• Ability to learn a wide range of computer applications.
• Past work record must exhibit a high level of integrity and dependability.

Responsibilities

• Provide day-to-day support for Front End department operations.
• Ensure safe and efficient customer service throughout the department.
• Coach and train customer service managers and front-end supervisors.

Skills

Customer service

Multi-tasking

Effective communication

Tools

Microsoft Word

Excel

PowerPoint

Job description

FRONT END/LEAD CLERK (Finance)

Provide day-to-day support for all Front End department operations, policies, processes, and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Minimum Requirements

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time).
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi-task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of key components of department operations (e.g., managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
• Past work record must exhibit a high level of integrity and dependability.

Desired Skills and Responsibilities

• Thorough experience in customer service and all phases of front-end operations.
• Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
• Ensure safe, effective, and efficient customer service throughout the department.
• Improve tools such as Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support, and follow-up on all aspects of Key Retailing.
• Coach and train customer service managers and front-end supervisors.
• Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service managers in maintaining a well-organized, clean, and pleasant shopping environment at check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
• Follow through on special assignments and perform any other duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.