FRONT END/RECEIVING LEAD CLERK

Kroger; Milwaukee (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a vital team member, where your customer service skills will shine! In this role, you will be responsible for ensuring a pleasant shopping environment while efficiently handling vendor deliveries and maintaining store standards. Your ability to communicate effectively and work as part of a team will contribute to customer satisfaction and operational excellence. This position offers a dynamic work environment where your contributions are valued, and you can make a real impact on the shopping experience. If you thrive in a fast-paced setting and are ready to take on challenges, this opportunity is perfect for you.

Qualifications

• Effective communication and customer service skills are essential.
• Ability to work in a fast-paced environment and be a team player.

Responsibilities

• Ensure customer satisfaction through teamwork and friendly service.
• Receive and verify deliveries for quality and condition.

Skills

Interpersonal skills

Communication skills

Customer service skills

Teamwork

Decision making skills

Basic math skills

Tools

Pallet jack

Box cutter

Forklift

Mop

Broom

Job description

Receive and verify grocery vendor deliveries efficiently/accurately. Perform other functions in Produce, Point-of-Sale and Receiving that contribute to the store’s financial best interests. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine/friendly manner throughout the store; assist/escort them to products, perform price checks, load/unload heavy items and help them to retrieve out of reach items.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.
• Assume responsibility for receiving area security and operating hours; control vendor traffic through Receiving.
• Monitor and report abnormal vendor actions and unauthorized customers/sales representatives in Receiving.
• Receive merchandise and verify deliveries for quality, count and condition against invoices.
• Log irregularities/discrepancies/shortages/damaged shipments and process credits; document vendor resolutions, post invoices and properly store documents.
• Communicate problems that may affect the integrity of the store or vendor.
• Deliver product to applicable storage/work load areas; properly handle all products to reduce waste and manage damaged/spoiled product per policy; rotate perishable merchandise; remove out-of-code merchandise from active storage areas for appropriate credit/return-to-vendor or for disposal.
• Maintain general housekeeping/sanitation standards; keep all areas clean/clear and swept/mopped.
• Assist in responding to emergencies/potential safety hazards.
• Check and maintain equipment for proper performance; advise the store director of problems.
• Be knowledgeable of the nature/duties of every department position.
• Assist in responding to emergencies/potential safety hazards.
• Notify store director of situations adversely affecting operating performance or requiring disciplinary action.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; adhere to all local, state and federal laws and company guidelines/policies.
• Physical demands include, but are not limited to, regularly sitting, standing, using hands to handle, finger or feel objects, tools or controls; frequently walk, talk/hear, reach with hands/arms, use close vision and adjust focus, visual acuity, exposure to plants, moderate amounts of dust/chemical fumes and varying temperatures; occasionally climb ladders, crouch, kneel, and lift objects up to 100 lbs.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective interpersonal, communication and customer service skills
• Ability to work in a fast paced environment; team player
• Sound judgement/decision making skills
• Ability to read/interpret documents; basic math skills
• Locations 5700 W Capitol Dr, Milwaukee, WI, 53216, US (On-site)