FRONT END/LEAD CLERK

Pick 'n Save in; Glendale (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading grocery store is seeking a Front End/Lead Clerk to manage daily operations and enhance customer service. The role requires strong communication skills, retail experience, and the ability to train staff effectively. Join us to create a positive shopping environment and implement process improvements.

Qualifications

• Store retail experience with emphasis on customer service.
• Ability to learn various computer applications.

Responsibilities

• Provide day-to-day support for Front End operations.
• Coach and train customer service managers and front-end supervisors.
• Ensure safe and efficient customer service throughout the department.

Skills

Customer Service

Communication

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

FRONT END/LEAD CLERK (Finance)

Provide day-to-day support for all Front End department operations, policies, processes, and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Requirements

1. Willing to work mornings, afternoons, evenings, or nights as the work demands.
2. Willing and available to work weekends and holidays as needed, with an emphasis on Prime Time.
3. Store retail experience with an emphasis on customer service and front-end operations.
4. Ability to multi-task and handle large workloads.
5. Effective written and oral communication skills.
6. Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
7. Understanding of key components of department operations such as managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, and expense control.
8. Past work record must exhibit a high level of integrity and dependability.

Desired Skills and Responsibilities

1. Thorough experience in customer service and all phases of front-end operations.
2. Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
3. Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
4. Ensure safe, effective, and efficient customer service throughout the department.
5. Improve metrics such as Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
6. Provide training, support, and follow-up on all aspects of Key Retailing.
7. Coach and train customer service managers and front-end supervisors.
8. Promote, communicate, and implement company initiatives and process improvements positively and respectfully to direct reports.
9. Support store management and customer service managers in maintaining a well-organized, clean, and pleasant shopping environment at check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
10. Follow through on special assignments and perform any duties as assigned.
11. Perform the essential functions of this position with or without reasonable accommodation.