FRONT END/LEAD CLERK

Metro Market in; Milwaukee (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the retail sector is seeking a Front End/Lead Clerk to oversee department operations and enhance customer service. The ideal candidate will have strong retail experience, excellent communication skills, and the ability to manage a busy environment. Responsibilities include supporting operations, training staff, and ensuring a pleasant shopping experience for customers. If you're passionate about customer service and thrive in a dynamic setting, this position offers an exciting opportunity for growth.

Qualifications

• Store retail experience with an emphasis on customer service.
• Ability to learn a wide range of computer applications.
• Past work record must exhibit high integrity and dependability.

Responsibilities

• Provide day-to-day support of Front End department operations.
• Coach and train customer service managers and front-end supervisors.
• Ensure safe and efficient customer service throughout the department.

Skills

Customer Service

Communication

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

FRONT END/LEAD CLERK (Finance)

Provide day-to-day support of all Front End department operations, policies, processes, and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Requirements

1. Willing to work mornings, afternoons, evenings, or nights as the work demands.
2. Willing and available to work weekends and holidays as needed (emphasis on Prime Time).
3. Store retail experience with an emphasis on customer service and front-end operations.
4. Ability to multi-task and handle large workloads.
5. Effective written and oral communication skills.
6. Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
7. Understanding of all key components of department operations (e.g., managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
8. Past work record must exhibit a high level of integrity and dependability.

Desired Skills and Experience

1. Thorough experience in customer service and all phases of front-end operations.
2. Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
3. Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
4. Ensure safe, effective, and efficient customer service throughout the department.
5. Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
6. Provide training, support, and follow-up on all aspects of Key Retailing.
7. Coach and train customer service managers and front-end supervisors.
8. Demonstrate the ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
9. Support store management and customer service managers in maintaining a well-organized, clean, and pleasant shopping environment at check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
10. Follow through on special assignments and perform any and all duties as assigned.
11. Must be able to perform the essential functions of this position with or without reasonable accommodation.