FRONT END/LEAD CLERK

Kroger; Stoughton (WI); On-site; USD 7,000 - 85,000; Full time

Job summary

An established industry player seeks a dedicated Front End/Lead Clerk to enhance customer service and operational efficiency. This exciting role involves improving processes, training staff, and ensuring a welcoming shopping environment. The ideal candidate will thrive in a fast-paced retail setting, demonstrating strong communication and multitasking abilities. Join a team that values integrity, diversity, and respect while contributing to a positive shopping experience for customers. If you're passionate about retail and customer service, this is the perfect opportunity to grow your career!

Qualifications

• Retail experience focusing on customer service and front-end operations.
• Ability to learn various computer applications including Microsoft Office.

Responsibilities

• Explore and develop effective processes for Front End and Customer Service.
• Provide training and support on all aspects of Key Retailing.
• Ensure safe and efficient customer service throughout the department.

Skills

Customer Service

Retail Operations

Communication Skills

Multi-tasking

Microsoft Office Suite

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

ACE

Supersked

Job description

Job Title: FRONT END/LEAD CLERK at Kroger

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Job Description

Provide day-to-day support of all Front End department operations, policies, processes, and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
• Ensure safe, effective, and efficient customer service throughout the department.
• Improve key performance indicators such as Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support, and follow-up on all aspects of Key Retailing.
• Coach and train customer service managers and front-end supervisors.
• Promote, communicate, and implement company initiatives and process improvements positively and respectfully to direct reports.
• Support store management in maintaining a well-organized, clean, and pleasant shopping environment at check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
• Follow through on special assignments and perform any duties as assigned.
• Must be able to perform essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work mornings, afternoons, evenings, or nights as needed.
• Available to work weekends and holidays, especially during peak times.
• Retail experience focusing on customer service and front-end operations.
• Ability to multi-task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn various computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of department operations such as managing people, merchandising, inventory, shrink control, customer service, labor scheduling, and expense control.
• High level of integrity and dependability in past work records.

Desired

• Thorough experience in customer service and all phases of front-end operations.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

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Location & Compensation

Madison, WI | $7,500.00 - $85,000.00