FRONT END/LEAD CLERK

Pick 'n Save in; New Berlin (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Front End/Lead Clerk to oversee daily operations in the Front End department. The role requires strong customer service skills and effective communication. Candidates must be willing to work flexible hours, including weekends and holidays. Responsibilities include training staff, improving processes, and ensuring a pleasant shopping environment.

Qualifications

• Store retail experience with an emphasis on customer service.
• Ability to learn a wide range of computer applications.
• Effective written and oral communication skills.

Responsibilities

• Provide day-to-day support of all Front End department operations.
• Coach and train customer service managers and front-end supervisors.
• Ensure safe, effective, and efficient customer service throughout the department.

Skills

Customer Service

Communication

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

FRONT END/LEAD CLERK (Finance)

Provide day-to-day support of all Front End department operations, policies, processes, and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Requirements

1. Willing to work mornings, afternoons, evenings, or nights as the work demands.
2. Willing and available to work weekends and holidays as needed (emphasis on Prime Time).
3. Store retail experience with an emphasis on customer service and front-end operations.
4. Ability to multi-task and handle large workloads.
5. Effective written and oral communication skills.
6. Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
7. Understanding of all key components of department operations (e.g., managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
8. Past work record must exhibit a high level of integrity and dependability.

Desired Skills and Experience

1. Thorough experience in customer service and all phases of front-end operations.
2. Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
3. Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
4. Ensure safe, effective, and efficient customer service throughout the department.
5. Improve metrics such as Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
6. Provide training, support, and follow-up on all aspects of Key Retailing.
7. Coach and train customer service managers and front-end supervisors.
8. Demonstrate the ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
9. Support store management and the customer service manager in maintaining a well-organized, clean, and pleasant shopping environment at check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
10. Follow through on special assignments and perform any duties as assigned.
11. Must be able to perform the essential functions of this position with or without reasonable accommodation.