Front-End Lead Cashier & Customer Experience

Lowe's; Howell (MI); Hybride; USD 15 000 - 21 000; Plein temps

Résumé du poste

Lowe's is hiring a customer-focused associate to support day-to-day store operations in Howell, MI. You will assist customers, locate and demonstrate products, and load merchandise while delivering the Lowe’s service standard.

The role includes operating cash registers, handling returns and refunds, and communicating stock details, warranties, and promotions. You will help train teammates and uphold safety and housekeeping standards across the store.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets
• 1 Year Retail experience as a cashier
• Ability to obtain sales related licensure or registration as may be required by law

Responsabilités

• Provides SMART customer service at all times through Lowe’s customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Communicates information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs to customers
• Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to CSA Front End associates for register activities
• Removes security tags, verifies product information, and bags merchandise for customers
• Assists in line vesting to help turn around time for checkout, opening additional registers when necessary to ensure enough coverage
• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Looks up product information and competitor prices for products to verify price match
• Records all items that are used in the store on the store use lists
• Completes cash counting and daily reconciliation duties as assigned
• Monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements
• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties
• Operates store equipment as needed depending on one specific role and department
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Connaissances

Customer service

Cashier experience

Sales

Communication

Formation

High School Diploma or GED

Outils

POS system

Description du poste

Lowe's is hiring a customer-focused associate to support day-to-day store operations in Howell, MI. You will assist customers, locate and demonstrate products, and load merchandise while delivering the Lowe’s service standard.

The role includes operating cash registers, handling returns and refunds, and communicating stock details, warranties, and promotions. You will help train teammates and uphold safety and housekeeping standards across the store.