Head Cashier & Customer Experience Leader

Lowe's Companies, Inc.; Morgantown (WV); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a front-end associate to deliver quality customer service and assist customers with merchandise selection and loading. The role involves operating the register, handling returns, and assisting with line coverage to ensure smooth checkout.

Ideal candidates have at least 1 year of cashier experience in retail, basic computer and smartphone/tablet proficiency, and a high school diploma or GED. The position emphasizes safety, teamwork, and excellent customer care.

Qualifications

• High school diploma or GED, or equivalent experience.
• Less than 1 year computer experience.
• Less than 1 year experience with common retail technology (smartphones/tablets).
• 1 year retail cashier experience.

Responsibilities

• Provide SMART customer service following Lowe’s policies and programs.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Listen to and respond to questions, guiding customers through projects when needed.
• Communicate stock, special orders, and warranty information to customers.
• Coach and train associates in department duties and sales opportunities.

Skills

Customer service

Cashier experience

Retail technology familiarity

Basic computer use

Education

High school diploma or GED

Tools

Zebra phone

Cash recycler

CCTV surveillance

Copiers

Cash register

Job description

Lowe’s Companies, Inc. is seeking a front-end associate to deliver quality customer service and assist customers with merchandise selection and loading. The role involves operating the register, handling returns, and assisting with line coverage to ensure smooth checkout.

Ideal candidates have at least 1 year of cashier experience in retail, basic computer and smartphone/tablet proficiency, and a high school diploma or GED. The position emphasizes safety, teamwork, and excellent customer care.