Lead Cashier & Customer Experience Leader

Lowe's Companies, Inc.; West Bridgewater (MA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Associate Discount

Tuition Assistance

Job summary

Lowe's Companies, Inc. in Massachusetts is seeking a front-end associate to deliver SMART customer service, assist customers in locating, demonstrating, and loading merchandise, and process sales and returns at the register.

You will guide shoppers, respond to questions, and help ensure accurate checkout while upholding Lowe's standards. The role emphasizes teamwork, safety, and product knowledge with opportunities for training, benefits for eligible associates, and potential for growth within a

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 1 Year Retail experience as a cashier
• Ability to obtain sales related licensure or registration as may be required by law
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets

Responsibilities

• Provides SMART customer service at all times through Lowe's customer service policies, procedures and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
• Listens to and responds to customer and employee questions and walks them through projects when necessary
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Removes security tags, verifies product information, and bags merchandise for customers
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Looks up product information and competitor prices for price match
• Records all items used in the store on the store use lists
• Completes cash counting and daily reconciliation duties
• Monitors cash in drawer and cash recycler levels
• Monitors merchandise and assists customers or associates who trigger the alarm
• Detects signs of shoplifting and communicates them to management
• Ensures compliance with housekeeping standards and safety programs
• Maintains a safe and secure work environment
• Operates store equipment as needed and performs other duties as assigned

Job description

Lowe's Companies, Inc. in Massachusetts is seeking a front-end associate to deliver SMART customer service, assist customers in locating, demonstrating, and loading merchandise, and process sales and returns at the register.

You will guide shoppers, respond to questions, and help ensure accurate checkout while upholding Lowe's standards. The role emphasizes teamwork, safety, and product knowledge with opportunities for training, benefits for eligible associates, and potential for growth within a