Front End Lead and Customer Service Coach

Harmons; St. George (AK); On-site; USD 2,066,000 - 2,467,000; Full time

Job summary

Harmons is seeking a Front End Supervisor to ensure smooth front end operations and deliver exceptional customer service. You will train and mentor front end associates, assist with checkout and bagging, process refunds and exchanges, and ensure proper front end coverage at all times.

The role emphasizes pricing accuracy, addressing customer questions, and upholding Harmons’ policies. You will guide cashiers on offering the Foodie Club Card and maintain a balanced till at every shift end.

Qualifications

• Experience delivering exceptional customer service.
• Ability to perform cash handling and give correct change.
• Strong communication and interpersonal skills.
• Ability to train and mentor front end associates.
• Familiarity with store policies and procedures.
• Weekend, evening, and holiday availability.

Responsibilities

• Provide outstanding customer service at the front end.
• Train and mentor front end associates.
• Assist with checking and bagging; handle refunds and exchanges.
• Ensure correct pricing and proper coverage of front end.
• Audit tills and balance at shift end.
• Promote Foodie Club Card to customers.
• Handle store opening/closing procedures.

Skills

Customer service

Cash handling

Leadership

10-key skills

Verbal communication

Conflict resolution

Tools

POS system

Job description

Harmons is seeking a Front End Supervisor to ensure smooth front end operations and deliver exceptional customer service. You will train and mentor front end associates, assist with checkout and bagging, process refunds and exchanges, and ensure proper front end coverage at all times.

The role emphasizes pricing accuracy, addressing customer questions, and upholding Harmons’ policies. You will guide cashiers on offering the Foodie Club Card and maintain a balanced till at every shift end.