Front-End Customer Experience Leader

f4lcareers; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Harps is seeking a Customer Service Manager (CSM) who excels at delivering a positive first impression and guiding front-end operations to meet customer needs. You will monitor customer flow, manage registers, front-end tasks, and ensure pricing and signage accuracy.

You will lead by example, coach team members, and uphold Harps’ mission of value, friendly service, and product quality while maintaining safety and integrity in daily store operations.

Qualifications

• High school diploma or GED equivalent preferred.
• Minimum one year experience operating a cash register in a retail establishment, preferably in a grocery store
• Ability to accurately count money.
• Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
• Ability to interpret, understand and follow instructions.
• Ability to work a flexible schedule including evenings, weekends and holidays as needed.
• Ability to complete tasks in a timely manner.
• Moves, lifts, carries and places merchandise and supplies weighing <=25 pounds without assistance.
• Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.
• Frequent repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
• Visually locates merchandise and other objects, at near and/or far distances, as well as verified information, often in small print.
• May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
• May be exposed to cleaning solvents or other chemicals.
• May be exposed to latex, eggs, nuts, soy and wheat.
• Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check, criminal background check and credit check.

Responsibilities

• Manage front-end operations by daily schedule, monitor customer flow, open registers, manage breaks, and closing procedures.
• Maintain shelf and display tags, pricing integrity and signage.
• Supervise Service Desk and financial services procedures including tills, opening/closing, refunds, phones, cleaning and organizing.
• Build relationships and foster teamwork.
• Demonstrate conscientiousness with attendance, dress code, safety and reliability.
• Deliver superior customer service following SMILE program guidelines.
• Act with integrity and ethics.
• Model company values through actions and commitment to Harps.
• Maintain professionalism and a no-excuses attitude.
• Take initiative and act quickly to resolve issues.
• Anticipate customer needs and strive to exceed expectations.
• Promote teamwork, support peers, and show empathy for others.
• Support Harps’ mission to provide value, friendly service, and cleanliness.

Skills

Customer service

Leadership

Communication

Coaching

Adaptability

Conflict resolution

Problem solving

Relationship building

Professionalism

Safety awareness

Education

High school diploma or GED

Job description

Harps is seeking a Customer Service Manager (CSM) who excels at delivering a positive first impression and guiding front-end operations to meet customer needs. You will monitor customer flow, manage registers, front-end tasks, and ensure pricing and signage accuracy.

You will lead by example, coach team members, and uphold Harps’ mission of value, friendly service, and product quality while maintaining safety and integrity in daily store operations.