Front-End Customer Experience Lead

harps; Glenpool (OK); On-site; USD 34,000 - 48,000; Full time

Job summary

Harps is seeking a CSM to enhance the customer experience at the front end by directing daily operations, verifying pricing and signage, and supporting the service desk with tills and refunds. You will lead teams, mentor staff, and ensure safety and quality while upholding Harps’ mission.

The role emphasizes adaptability, integrity, and professionalism, with a focus on building relationships and exceeding customer expectations through proactive problem solving and teamwork.

Qualifications

• High school diploma or G.E.D. equivalent preferred.
• Minimum one year experience operating a cash register in a retail establishment, preferably in a grocery store
• Ability to accurately count money.
• Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
• Ability to interpret, understand and follow instructions.
• Ability to work a flexible schedule including evenings, weekends and holidays as needed.
• Ability to complete tasks in a timely manner.
• Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 25 pounds without assistance.

Responsibilities

• Front-end Operations: manage daily schedule, monitor flow of customers, open registers, manage breaks and opening/closing procedures.
• Customer Transactions: maintain shelf tags, pricing, signage, and label integrity.
• Service Desk Procedures: supervise tills, opening/closing, financial services and refunds, phones, cleaning, and organization.

Skills

Front-end Ops

Customer Transactions

Service Desk

Adaptability

Coaching

Conflict Resolution

Problem Solving

Safety & Quality

Relationship Building

Conscientiousness

Customer Service

Integrity

Cultural Values

Professionalism

Drive & Action

Customer Focus

Respect & Citizenship

Harps Mission

Education

High school diploma or G.E.D. equivalent

Job description

Harps is seeking a CSM to enhance the customer experience at the front end by directing daily operations, verifying pricing and signage, and supporting the service desk with tills and refunds. You will lead teams, mentor staff, and ensure safety and quality while upholding Harps’ mission.

The role emphasizes adaptability, integrity, and professionalism, with a focus on building relationships and exceeding customer expectations through proactive problem solving and teamwork.