Front End Customer Experience Leader

Harmons Grocery; Orem (UT); On-site; USD 2,604,000 - 2,810,000; Full time

Job summary

Harmons Grocery in Utah is seeking a front end professional to ensure smooth operation, deliver exceptional customer service, and mentor frontline associates across bagging, checkout, and clerical tasks. You will help with refunds, exchanges, pricing accuracy, and ensuring coverage during shifts while promoting the Foodie Club Card and maintaining balanced tills.

This role also requires strong communication, reliability, and a willingness to work weekends and holidays in a fast-paced retail

Qualifications

• High school diploma or GED preferred.
• Basic math and 10-key skills required.
• Strong communication and interpersonal skills.
• Ability to mentor front end associates.
• Willingness to work weekends, evenings, and holidays.
• Commitment to customer service and policy adherence.

Responsibilities

• Assist with checking and bagging; provide customer service.
• Train and mentor front end associates.
• Ensure proper coverage and scheduling.
• Handle refunds and exchanges.
• Promote loyalty program (Foodie Club Card) to customers.
• Maintain till accuracy and provide clean, safe front end.

Skills

Basic math

10-key skills

Excellent communication

Customer service oriented

Mentoring teammates

Conflict resolution

Attention to detail

Flexible scheduling

Education

High school diploma or GED

Job description

Harmons Grocery in Utah is seeking a front end professional to ensure smooth operation, deliver exceptional customer service, and mentor frontline associates across bagging, checkout, and clerical tasks. You will help with refunds, exchanges, pricing accuracy, and ensuring coverage during shifts while promoting the Foodie Club Card and maintaining balanced tills.

This role also requires strong communication, reliability, and a willingness to work weekends and holidays in a fast-paced retail