Front End Guest Experience Lead

Metropolitan Market; Seattle (WA); On-site; USD 52,000 - 70,000; Full time

Job summary

Metropolitan Market in Seattle is seeking a Guest Services Lead to guide the Front End team in delivering legendary service while maintaining safety and food quality standards. You will partner with the Guest Services Team Leader to recruit, train, and develop staff, manage labor and expenses, and step in during absences to keep store operations running smoothly.

The role requires strong leadership, customer focus, and ability to handle cash transactions and POS duties, while modeling

Qualifications

• Minimum two years customer service experience in a retail, service, or related environment.
• Two years supervisory experience preferred.
• Previous cash handling experience required, including proven ability to work with numbers and perform basic math skills without a calculating device.
• Ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines a must.
• Demonstrates a high level of self-motivation; takes initiative; problem solves.
• Proven ability to positively affect sales generation and manage expenses, including labor.
• Possesses strong knowledge of food safety and HACCP/Department of Health guidelines, gross profit, inventory control, and labor percentages.

Responsibilities

• Oversees store operations and ensures standards are maintained in the absence of the Store Director team and Guest Services Team Leader.
• Leads department employee relations, including training, performance appraisals, coaching, and corrective action.
• Trains Front End team members on customer service expectations and techniques; ensures consistency department-wide.
• Writes Front End work schedule and allocates labor to meet goals and labor budgets.
• Maintains Front End area in a clean, organized, guest-friendly manner.
• Participates in Front End staff meetings and communicates with team members about products and promotions.

Skills

Customer service

Leadership

Cash handling

Time management

Staff development

Merchandising

Communication

Job description

Metropolitan Market in Seattle is seeking a Guest Services Lead to guide the Front End team in delivering legendary service while maintaining safety and food quality standards. You will partner with the Guest Services Team Leader to recruit, train, and develop staff, manage labor and expenses, and step in during absences to keep store operations running smoothly.

The role requires strong leadership, customer focus, and ability to handle cash transactions and POS duties, while modeling