Front-End Experience & Service Manager

Pitco Foods; San Jose (CA); On-site; USD 52,000 - 80,000; Full time

Job summary

PITCO Foods, based in San Jose, CA, seeks a Front End Manager to lead cashiers and service staff, ensuring accurate orders and excellent customer service. You will audit receipts, address issues, and manage opening/closing tasks while maintaining clean, well-signed front-end areas.

The role requires strong communication, teamwork, and flexibility to adapt to busier periods and promotions. Prior cashier or front-end supervisory experience is preferred.

Qualifications

• Excellent customer service and communication skills required.
• Strong attention to detail and accuracy in cash handling.
• Ability to work independently and as part of a team.

Responsibilities

• Manages front-end cashiers and service associates to ensure accuracy of orders.
• Audits customer receipts and rectifies issues to maintain satisfaction.
• Performs opening and closing duties for the Front End.
• Reviews and resolves customer issues, issuing credits or substitutes when needed.
• Counts and reconciles cash registers and maintains deposits.
• Maintains front-end cleanliness, displays, stock, and signage.

Skills

Customer service

Communication

Self-motivated

Team player

Flexibility

Education

High School Diploma or GED

Tools

Cash handling

10-key

Scanner

Job description

PITCO Foods, based in San Jose, CA, seeks a Front End Manager to lead cashiers and service staff, ensuring accurate orders and excellent customer service. You will audit receipts, address issues, and manage opening/closing tasks while maintaining clean, well-signed front-end areas.

The role requires strong communication, teamwork, and flexibility to adapt to busier periods and promotions. Prior cashier or front-end supervisory experience is preferred.