Front End Supervisor - Customer Experience & Ops

Paycom; San Jose (CA); On-site; USD 26,000 - 35,000; Full time

Job summary

Paycom in San Jose, CA is seeking a Front End Supervisor to oversee daily front-end operations and ensure outstanding customer service. You will greet customers, bag items, and assist cashiers while enforcing store policies.

Responsibilities include supervising front-end staff, scheduling breaks, monitoring logs, and ensuring compliance with government regulations for sales like WIC and alcohol. This role requires leadership and a focus on cash handling and store safety.

Qualifications

• Get all the readings for cashiers and ATM machines and 99.
• Make sure all cashiers leave their register drawers open and clean.
• Count the money in the booth.
• Make sure all go-backs are put back and store is thoroughly cleaned.
• Shopping carts should be locked.
• Write down notes on the daily log regarding any activity that will help or inform the opening manager.
• Make sure all doors are locked and you are the last person to leave the store.
• Set the alarm.

Responsibilities

• Greet all customers in a friendly manner.
• Bag merchandise during sales transaction.
• Thank customers for their patronage.
• Supervise all front end employees, ensure outstanding customer service at all times.
• Verify and approve all customer returns, price adjustments, rain checks, and checks in accordance with company policy.
• Assist cashiers with various tasks and pick up cash drops when needed.
• Schedule and monitor Cashiers and Courtesy Clerks; post weekly schedules.
• Monitor Sweep Sheet log, Shuttle Check List & Log, Injury Reports, and all other front end forms.
• Enforce store regulations and proper uniform; no eating at registers.
• Enforce government regulations for WIC, Foodstamps, Alcohol and tobacco sales.
• Walk the floor to know weekly specials and aisles are faced.
• Assist with Company marketing promotional events and programs as needed.
• All other assigned job duties.

Skills

Front end supervision

Customer service

Cash handling

Store cleanliness

Safety training

Job description

Paycom in San Jose, CA is seeking a Front End Supervisor to oversee daily front-end operations and ensure outstanding customer service. You will greet customers, bag items, and assist cashiers while enforcing store policies.

Responsibilities include supervising front-end staff, scheduling breaks, monitoring logs, and ensuring compliance with government regulations for sales like WIC and alcohol. This role requires leadership and a focus on cash handling and store safety.