Front-End Customer Experience Manager

Talentify; Dewey (OK); On-site; USD 34,000 - 46,000; Full time

Job summary

Harps Food Stores is seeking a Customer Service Manager with a strong background in front-end operations. You will oversee daily cash handling, tills, and service desk functions, ensuring accurate pricing and responsive customer service.

Flexibility for evenings, weekends, and holidays is required, along with a commitment to safety and quality. You will lead front-end teams, coach staff, and maintain strong relationships with customers while adhering to company policies and procedures.

Qualifications

• High school diploma or GED preferred.
• Minimum one year experience operating a cash register in a retail establishment, preferably grocery.
• Ability to accurately count money and handle transactions.
• Adaptable to different situations and shifting priorities.

Responsibilities

• Manage front-end operations according to daily schedule, open registers, coordinate breaks and openings/closings.
• Maintain shelf and display tags, signage, and ad pricing to ensure accurate pricing and presentation.
• Supervise service desk and financial services procedures including tills, refunds, and related duties.
• Demonstrate proactive customer focus, problem solving, and safety/quality orientation.

Skills

Cash handling

Customer service

Adaptability

Instruction interpretation

Flexible scheduling

Education

High school diploma or GED

Tools

Cash register

Job description

Harps Food Stores is seeking a Customer Service Manager with a strong background in front-end operations. You will oversee daily cash handling, tills, and service desk functions, ensuring accurate pricing and responsive customer service.

Flexibility for evenings, weekends, and holidays is required, along with a commitment to safety and quality. You will lead front-end teams, coach staff, and maintain strong relationships with customers while adhering to company policies and procedures.