Customer Experience Leader – Front End Operations

Albertsons Companies; Baytown (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Albertsons Companies in Baytown, TX seeks a Front End Supervisor to ensure fast, friendly checkout service and uphold store standards. You will supervise Courtesy Clerks and Service Operations staff, and coordinate daily cash handling and POS duties.

This role requires strong leadership, excellent communication, and ability to handle customer concerns with poise while supporting sales goals and adherence to safety policies.

Qualifications

• Excellent customer service and conflict resolution abilities.
• Strong leadership and interpersonal skills.
• Ability to operate cash registers and POS equipment.

Responsibilities

• Provide fast, friendly checkout service and resolve customer complaints.
• Supervise front end staff and assist in interviewing/hiring.
• Oversee cash handling, balancing, and payroll reporting.
• Monitor front end operations, cleanliness, safety, and inventory.
• Ensure adherence to dress, grooming standards and company policies.
• May serve as overflow cashier and drive sales through suggestive techniques.
• Control shrink and prevent sale of out-of-code items.
• Ensure safe, honest, and accurate performance of duties.

Skills

Communication

Leadership

Team building

Interpersonal skills

POS equipment operation

Tools

POS systems

Cash registers

Job description

Albertsons Companies in Baytown, TX seeks a Front End Supervisor to ensure fast, friendly checkout service and uphold store standards. You will supervise Courtesy Clerks and Service Operations staff, and coordinate daily cash handling and POS duties.

This role requires strong leadership, excellent communication, and ability to handle customer concerns with poise while supporting sales goals and adherence to safety policies.