Front-End Experience Leader

Weis Markets, Inc.; Town of Vestal (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Weis Markets, Inc. is seeking a Customer Experience Manager to oversee the front-end department operations and lead a team to deliver a fast, friendly, accurate checkout experience for customers.

You will manage scheduling and training, enforce cash handling and security measures, and uphold safety, cleanliness, and policy compliance across the store. This role requires strong leadership and customer service skills to drive continuous improvement.

Qualifications

• High School Diploma or GED required.
• Associate or Bachelor's in business desirable.
• Minimum 3 years' experience in retail management.

Responsibilities

• Oversees all front-end department operations.
• Promotes positive customer relations and resolves concerns promptly.
• Enforces cash handling controls and company policies.
• Trains associates and participates in performance reviews.
• Schedules front end staff to meet weekly demands and labor goals.
• Ensures safety and cleanliness of the department and store.

Skills

Customer service

Retail operations

Leadership

Staff training

Scheduling

Education

High School Diploma or GED

Associate or Bachelor's in business

Job description

Weis Markets, Inc. is seeking a Customer Experience Manager to oversee the front-end department operations and lead a team to deliver a fast, friendly, accurate checkout experience for customers.

You will manage scheduling and training, enforce cash handling and security measures, and uphold safety, cleanliness, and policy compliance across the store. This role requires strong leadership and customer service skills to drive continuous improvement.