Front End Experience Leader

The TJX Companies, Inc.; Fort Wayne (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health and welfare benefits

Job summary

The TJX Companies, Inc. in Fort Wayne, IN, is seeking a front-end supervisor who promotes an excellent customer experience and leads a team of Associates at the store front. You will model service, train staff, and coordinate POS coverage.

You’ll work a flexible schedule including nights and weekends, contribute to loyalty programs, and support in-store safety and loss-prevention goals while upholding company policies.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

The TJX Companies, Inc. in Fort Wayne, IN, is seeking a front-end supervisor who promotes an excellent customer experience and leads a team of Associates at the store front. You will model service, train staff, and coordinate POS coverage.

You’ll work a flexible schedule including nights and weekends, contribute to loyalty programs, and support in-store safety and loss-prevention goals while upholding company policies.