Front End Experience Lead – Training, Loyalty & Service

The TJX Companies, Inc.; Colonial Heights (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health, dental, vision insurance

Job summary

The TJX Companies, Inc. is hiring at Marshalls in Colonial Heights, VA. You will oversee front-of-store operations, promote a superior customer experience, and lead a team of Associates while ensuring a clean, organized environment.

You will train and mentor staff on front-end principles and loyalty programs to drive sales and service excellence. flexible scheduling, including nights and weekends, and a comprehensive benefits package are available.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Customer service

Job description

The TJX Companies, Inc. is hiring at Marshalls in Colonial Heights, VA. You will oversee front-of-store operations, promote a superior customer experience, and lead a team of Associates while ensuring a clean, organized environment.

You will train and mentor staff on front-end principles and loyalty programs to drive sales and service excellence. flexible scheduling, including nights and weekends, and a comprehensive benefits package are available.