Front-End Experience Lead – Retail Operations & Coaching

Hunter Super Techs - TurnPoint; West Bend (WI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

Job summary

Burlington Stores, Inc. in West Bend, WI, is seeking a Full-Time Customer Experience Lead. You will lead front-end operations, guide associates, and ensure a smooth checkout and service experience for customers.

This hands-on leadership role requires coaching teams, strong communication, and attention to detail. The role supports scheduling, merchandising, and daily store readiness during nights, weekends, and holidays.

Qualifications

• Strong customer service mindset and ability to help others.
• Proven leadership, coaching, and motivation skills.
• Great communication and problem-solving abilities.
• Able to stay organized and adjust priorities quickly.
• Attention to detail and operational accuracy.

Responsibilities

• Lead front-end operations and assist during shifts.
• Direct associates and manage checkout flow and line management.
• Ensure fast, friendly transactions and resolve customer concerns.
• Maintain merchandising, stock, and store organization.
• Assist with opening/closing duties and scheduling coverage.
• Identify opportunities to improve service and execution.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Job description

Burlington Stores, Inc. in West Bend, WI, is seeking a Full-Time Customer Experience Lead. You will lead front-end operations, guide associates, and ensure a smooth checkout and service experience for customers.

This hands-on leadership role requires coaching teams, strong communication, and attention to detail. The role supports scheduling, merchandising, and daily store readiness during nights, weekends, and holidays.