Customer Experience Lead - Front-End Leader, Flexible Hours

Hunter Super Techs - TurnPoint; Green Bay (WI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Paid time off

Career development

Job summary

Burlington Stores, Inc. in Green Bay, WI is seeking a Full-Time Customer Experience Lead to deliver a positive shopping experience and lead front-end operations.

You’ll coordinate daily tasks, guide associates on shift, and partner with store leadership to keep the sales floor organized and service-focused. Ideal candidates bring a strong customer service mindset, the ability to coach others in a fast-paced environment, and attention to detail.

Qualifications

• Experience in retail or customer-facing roles is preferred.
• Ability to coach, motivate and lead associates in a fast-paced environment.
• Strong communication and problem-solving skills are essential.
• Attention to detail and operational accuracy is required.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and escalate issues as needed.
• Support merchandising standards and stock organization on the floor.

Skills

Customer service

Leadership

Communication

Teamwork

Problem solving

Job description

Burlington Stores, Inc. in Green Bay, WI is seeking a Full-Time Customer Experience Lead to deliver a positive shopping experience and lead front-end operations.

You’ll coordinate daily tasks, guide associates on shift, and partner with store leadership to keep the sales floor organized and service-focused. Ideal candidates bring a strong customer service mindset, the ability to coach others in a fast-paced environment, and attention to detail.