Front-End Experience Lead (Retail)

Burlington Stores; Lafayette (IN); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Associate discount

Flexible hours

Benefits package

Paid time off

Job summary

Burlington Stores, Inc. is looking for a Full-Time Customer Experience Lead in Lafayette to drive front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

You’ll work closely with store leadership to maintain smooth operations, model Burlington’s values, and promote a customer-first mindset across all interactions. The role requires strong communication, the ability to motivate teams, and flexibility to work nights, weekends,

Qualifications

• Customer service mindset and willingness to help others.
• Ability to lead, coach, and motivate in a fast-paced environment.
• Strong communication and problem-solving skills.
• Stay organized and adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Lead

Communication

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. is looking for a Full-Time Customer Experience Lead in Lafayette to drive front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

You’ll work closely with store leadership to maintain smooth operations, model Burlington’s values, and promote a customer-first mindset across all interactions. The role requires strong communication, the ability to motivate teams, and flexibility to work nights, weekends,