Front End Experience Lead - Customer Loyalty & Training

Socket.dev; Raleigh (NC); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

HomeGoods in Raleigh, NC is seeking a frontline associate to promote a highly-satisfied customer experience and support cashier operations across the store. You will engage customers, operate registers, and assist teammates to ensure smooth daily store functions.

The role offers a dynamic retail environment with opportunities to train others, provide excellent service, and uphold merchandising and safety standards.

Qualifications

• High School graduate or equivalent degree preferred.
• Flexible schedule including evenings and weekends.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Experience as a coordinator or retail supervisor preferred.
• Excellent interpersonal and customer service skills.

Responsibilities

• Promotes a highly satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Trains and mentors Associates on policies and procedures.
• Maintains cash controls and handles register transactions.
• Assigns registers and coordinates breaks to ensure coverage.
• Ensures store cleanliness and loss prevention compliance.
• Addresses customer concerns promptly.

Skills

Interpersonal skills

Customer service

Team player

Cash handling

Lift heavy items

Training others

Education

High School diploma or equivalent

Job description

HomeGoods in Raleigh, NC is seeking a frontline associate to promote a highly-satisfied customer experience and support cashier operations across the store. You will engage customers, operate registers, and assist teammates to ensure smooth daily store functions.

The role offers a dynamic retail environment with opportunities to train others, provide excellent service, and uphold merchandising and safety standards.