Front End Experience Lead

Meijer Inc.; Davenport (IA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Team member discount

Career growth opportunities

Job summary

Fresh Thyme Farmers Market in Davenport, IA is seeking a Customer Experience Manager to lead the Front End team, oversee in-store and digital customer experiences, and drive key performance metrics.

You will schedule staff, manage training, monitor labor and costs, ensure safe, clean, and welcoming front-end areas, and collaborate with other departments to deliver a positive, efficient shopping experience for customers every day.

Qualifications

• Must be able to deliver excellent customer service at all times.
• Strong leadership and people-management skills.
• Experience in a grocery/retail environment preferred.

Responsibilities

• Provide a positive checkout experience and monitor KPIs.
• Lead Front End staffing, scheduling and performance reviews.
• Ensure store cleanliness, safety, and compliance for customer-facing areas.
• Collaborate with other departments to optimize customer experience.

Skills

Customer service

Leadership

Communication

Retail experience

Education

High school diploma or equivalent

Tools

MS Office

Workday

Kronos UKG

Excel

Job description

Fresh Thyme Farmers Market in Davenport, IA is seeking a Customer Experience Manager to lead the Front End team, oversee in-store and digital customer experiences, and drive key performance metrics.

You will schedule staff, manage training, monitor labor and costs, ensure safe, clean, and welcoming front-end areas, and collaborate with other departments to deliver a positive, efficient shopping experience for customers every day.