Customer Experience Leader – Front End & E‑commerce

Meijer Inc.; Northville (MI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Team member discount

Career growth opportunities

401(k) plan with employer match

Job summary

Fresh Thyme Farmers Market is seeking a Customer Experience Manager to lead the Front End Department, overseeing staffing, in-store and digital customer experiences, and key metrics. You will support shoppers and teammates with a positive, energetic demeanor.

The ideal candidate has at least 2 years in retail, strong MS Office skills, and a proven track record of delivering excellent service. This role offers weekly pay, scheduling flexibility, paid parental leave, and career growth

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of professional experience.
• Grocery retail experience in Office Management preferred.
• Strong customer service skills.

Responsibilities

• Provide a positive checkout experience and measure results using reporting tools.
• Transform customer service opportunities into positive solutions.
• Collaborate with all departments to maintain a positive customer experience.

Skills

Customer service

MS Office (Outlook, Word, Excel)

Communication skills

Cross-functional teamwork

Education

High school diploma or equivalent

Tools

Workday

Kronos UKG

Job description

Fresh Thyme Farmers Market is seeking a Customer Experience Manager to lead the Front End Department, overseeing staffing, in-store and digital customer experiences, and key metrics. You will support shoppers and teammates with a positive, energetic demeanor.

The ideal candidate has at least 2 years in retail, strong MS Office skills, and a proven track record of delivering excellent service. This role offers weekly pay, scheduling flexibility, paid parental leave, and career growth