Front-End Lead: Customer Experience & Ops

The Kroger Co.; Marshfield (WI); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

The Kroger Co. in Marshfield, WI is seeking a Front-End Associate to deliver outstanding customer service, keep the checkout area organized, and support daily store operations.

You will assist the department manager in achieving sales goals while upholding safety and quality standards. This role emphasizes teamwork, effective communication, and the ability to handle challenging situations in a fast-paced environment.

Formación

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsabilidades

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions.
• Gain knowledge of products sold and respond to questions with suggestions.
• Assist with monitoring and control of supply expenses for the department.
• Assist with managing cash control, sales and cash items and records.
• Schedule Front-end associates to provide adequate department coverage.
• Assist store management in preparing budgets, P&L reviews and action on financial reports.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end associates and promote teamwork.
• Stay current with ads and promotions.
• Adhere to safety and food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and log temperatures.
• Identify unsafe conditions and notify management.

Conocimientos

Effective communication

Handle stressful situations

Retail or Customer Service experience

Basic math

Educación

High school diploma or equivalent

Management experience

Second language

Descripción del empleo

The Kroger Co. in Marshfield, WI is seeking a Front-End Associate to deliver outstanding customer service, keep the checkout area organized, and support daily store operations.

You will assist the department manager in achieving sales goals while upholding safety and quality standards. This role emphasizes teamwork, effective communication, and the ability to handle challenging situations in a fast-paced environment.