Home Goods Sales & Service Specialist

Kroger Co.; Lynnwood (WA); On-site; USD 24,000 - 33,000; Full time

Job summary

Kroger Co. in Lynnwood, WA is seeking a customer service associate to create an outstanding experience and maintain a safe, clean environment.

You will assist the department manager in reaching sales goals and emulate the Customer 1st strategy, treating customers with respect and delivering outstanding service. Responsibilities include informing customers about products, answering questions, stocking and labeling merchandise, and staying current with ads.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math; counting, addition, and subtraction.

Responsibilities

• Promote trust and respect among associates
• Create an environment that makes customers feel welcome, important, and appreciated by answering questions about products in the department and store
• Gain and maintain knowledge of department products and respond to questions with product suggestions
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of Drug GM and Home specials
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need
• Review “sell by” dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Stress management

Effective communication

Basic math

Job description

Kroger Co. in Lynnwood, WA is seeking a customer service associate to create an outstanding experience and maintain a safe, clean environment.

You will assist the department manager in reaching sales goals and emulate the Customer 1st strategy, treating customers with respect and delivering outstanding service. Responsibilities include informing customers about products, answering questions, stocking and labeling merchandise, and staying current with ads.