Senior Front-End & Customer Experience Leader

Kroger Co.; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Kroger Co. is seeking a Front-end Supervisor to lead the department, coach associates, and ensure a welcoming customer experience. You will manage scheduling, promotions, budgets, and compliance while maintaining safety and product knowledge across departments.

The role emphasizes teamwork, high-paced environments, and strong communication skills to support store goals and customer satisfaction in Albuquerque.

Qualifications

• Clear communication and interpersonal skills required.
• Ability to handle stressful situations and maintain composure.
• Experience in retail or customer service settings.
• Frontend experience preferred, with understanding of user-facing interfaces.
• Ability to follow directions and work collaboratively with team members.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with associates to reach store goals.
• Create an inviting environment for customers and answer product questions.
• Maintain knowledge of products and respond to questions with suggestions.
• Monitor compliance with company and federal requirements (e.g., Anti-money Laundering).
• Monitor and control department expenses.
• Manage cash, sales, and records for the store.
• Schedule Front-end staff to ensure adequate coverage.
• Assist management with budgets, P&L reviews, and financial reporting.
• Develop and execute a department business plan and sales promotions.
• Stay current with ads and promotional plans for the department.
• Ensure safety and food safety regulations are followed.
• Coach and review performance of direct reports.

Skills

Effective communication

Basic math

Stress management

Retail or Customer Service experience

Frontend experience

Education

High school diploma or equivalent

Job description

Kroger Co. is seeking a Front-end Supervisor to lead the department, coach associates, and ensure a welcoming customer experience. You will manage scheduling, promotions, budgets, and compliance while maintaining safety and product knowledge across departments.

The role emphasizes teamwork, high-paced environments, and strong communication skills to support store goals and customer satisfaction in Albuquerque.