Front-End Dept Lead: Elevate Customer Experience

Kroger Family of Companies; Aurora (CO); On-site; USD 32,000 - 45,000; Full time

Job summary

Kroger Family of Companies in Aurora, CO is seeking a Front-end Supervisor to drive outstanding customer service and safe, clean store conditions. You will assist in budgeting, scheduling, and executing department plans, while guiding front-end teams to meet sales and profit goals and maintain quality standards.

The role emphasizes trust, teamwork, and integrity, with responsibilities including cash control, vendor product knowledge, and adherence to safety and regulatory guidelines.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.
• High school diploma or equivalent.
• Management experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products in the department and store.
• Gain and maintain knowledge of products sold within the departments and respond to questions with suggestions.
• Assist with monitoring and control of supply expenses for the department.
• Assist with managing cash control, sales, and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing budgets, profit and loss reviews, and action on financial reports.
• Assist with creating and executing budgets and labor scheduling in partnership with store management.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures and logs for cases and coolers.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Job description

Kroger Family of Companies in Aurora, CO is seeking a Front-end Supervisor to drive outstanding customer service and safe, clean store conditions. You will assist in budgeting, scheduling, and executing department plans, while guiding front-end teams to meet sales and profit goals and maintain quality standards.

The role emphasizes trust, teamwork, and integrity, with responsibilities including cash control, vendor product knowledge, and adherence to safety and regulatory guidelines.