Front-End Department Leader - Customer Experience Champion

Kroger Family of Companies; West Wendover (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Kroger Family of Companies is seeking a Front-end Department Lead to drive outstanding customer experiences and maintain a safe, clean store environment. You will oversee day-to-day front-end operations, implement best practices, and lead associates to meet department goals.

Responsibilities include coordinating staffing, managing cash and inventory, and executing promotions in partnership with store management. The role emphasizes adherence to safety, budgeting, and customer-first service.

Qualifications

• Clear communication and customer service mindset.
• Ability to perform basic arithmetic and handle transactions accurately.
• Calm under pressure and able to resolve issues quickly.
• Experience in retail or customer service environments.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment where customers feel welcome and appreciated by answering questions.
• Gain knowledge of products and respond to questions with informed suggestions.
• Monitor and control supply expenses for the department.
• Manage cash control and records for the store.
• Schedule front-end associates to ensure department coverage.
• Assist management with budget, profit/loss reviews, and financial reports.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Implement the promotional plan for the department.
• Stay current with ads and promotions.
• Monitor and control department expenses.
• Maintain inventory awareness and note discrepancies.
• Schedule price changes and update shelf tags.
• Plan, organize and supervise inventory processes.
• Train associates on inventory and computer ordering.
• Adhere to food safety regulations and safety guidelines.
• Enforce safety programs and report unsafe conditions.
• Inspect equipment and arrange repairs as needed.
• Notify management of accidents and safety risks.
• Report safety risks or illegal activity as required.
• Oversee efficient operations of all front-end functions.
• Ensure compliance with local, state, and federal laws and company guidelines.
• Assist management in supervising front-end staff.

Skills

Effective communication

Basic math

Stress management

Retail experience

Job description

Kroger Family of Companies is seeking a Front-end Department Lead to drive outstanding customer experiences and maintain a safe, clean store environment. You will oversee day-to-day front-end operations, implement best practices, and lead associates to meet department goals.

Responsibilities include coordinating staffing, managing cash and inventory, and executing promotions in partnership with store management. The role emphasizes adherence to safety, budgeting, and customer-first service.