Front-End Dept Lead: Elevate Customer Experience & Ops

Kroger; Roanoke (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger is seeking a Front-end department support role to deliver exceptional customer service and maintain a safe, clean shopping environment. You will assist the department manager in achieving sales and profit goals, supervise front-end tasks, and help execute department standards and best practices with integrity.

Responsibilities include promoting teamwork, managing schedules, and staying current with ads and promotions while adhering to safety guidelines and company policies.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued by answering questions about products.
• Know products well within the department and respond to questions with informed suggestions.
• Monitor and control supply expenses for the department.
• Manage cash control, sales, and cash records for the store.
• Schedule Front-end associates to ensure adequate department coverage.
• Assist management with budget, P&L reviews, and financial reporting actions.
• Support development and execution of department action plans with store management.

Skills

Stress management

Effective communication

Math skills

Retail experience

Education

High school diploma or equivalent

Job description

Kroger is seeking a Front-end department support role to deliver exceptional customer service and maintain a safe, clean shopping environment. You will assist the department manager in achieving sales and profit goals, supervise front-end tasks, and help execute department standards and best practices with integrity.

Responsibilities include promoting teamwork, managing schedules, and staying current with ads and promotions while adhering to safety guidelines and company policies.