Front-End Dept Lead: Elevate Customer Experience

The Kroger Co.; Richmond (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Kroger Co. is seeking a Front-End Supervisor to oversee day-to-day store operations, ensuring exceptional customer service and a safe, clean environment.

You will assist in achieving department sales and profit goals while supervising Front-end activities and implementing best practices and standards. Responsibilities include supervising associates, managing schedules and budgets, and maintaining food safety and quality standards in the department.

Qualifications

• Must handle stressful situations in a fast-paced retail environment.
• Excellent communication skills with customers and associates.
• Retail or customer service experience required.
• Basic math skills for POS and cash handling.

Responsibilities

• Promote trust and respect among associates and maintain a welcoming environment for customers.
• Assist store management in budgeting, scheduling, and financial reporting for the department.
• Supervise Front-end operations and ensure adherence to safety and quality standards.
• Monitor and control supply expenses and cash handling within the department.
• Collaborate with team to execute department action plans and meet sales goals.

Skills

Stress management

Effective communication

Retail experience

Customer service experience

Education

High school diploma or equivalent

Management experience

Job description

The Kroger Co. is seeking a Front-End Supervisor to oversee day-to-day store operations, ensuring exceptional customer service and a safe, clean environment.

You will assist in achieving department sales and profit goals while supervising Front-end activities and implementing best practices and standards. Responsibilities include supervising associates, managing schedules and budgets, and maintaining food safety and quality standards in the department.