Front-End Department Lead - Customer Experience Champion

Kroger; Reno (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Kroger is seeking a Front-End Associate to deliver outstanding customer service and maintain a safe, clean store environment. You will support the front-end department, assist with sales goals, and help run day-to-day operations while upholding Kroger’s standards and Customer 1st strategy.

The role requires effective communication, ability to handle stress, basic math skills, and prior retail or customer-service experience.

Qualifications

• Effective communication skills required.
• Ability to handle stressful situations in a retail environment.
• Knowledge of basic math for register operations and transactions.
• Retail or Customer Service experience preferred.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products to respond to questions and make recommendations.
• Assist with monitoring and control of department supply expenses.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage scheduling of Front-end associates to provide adequate department coverage.
• Assist with budgeting, profit and loss reviews, and action on financial reports.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end associates and promote teamwork.
• Maintain a positive attitude and stay current with ads.

Skills

Communication

Stress management

Basic math

Retail experience

Education

High school diploma or equivalent

Job description

Kroger is seeking a Front-End Associate to deliver outstanding customer service and maintain a safe, clean store environment. You will support the front-end department, assist with sales goals, and help run day-to-day operations while upholding Kroger’s standards and Customer 1st strategy.

The role requires effective communication, ability to handle stress, basic math skills, and prior retail or customer-service experience.