Front-End Customer Service Supervisor & Coach

Safeway; Marshfield (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (Med,

Time off (vacation, holidays, sick pay

Leaders invested in your training, and

Inclusive work environment

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager in Marshfield, MA to lead front-end operations, ensure fast and friendly checkout service, and support store performance goals. You will work with associates to maintain service standards and assist with hiring, training, and coaching.

You will help manage scheduling, labor planning, and daily front-end activities while upholding safety standards and company policies.

Responsibilities

• Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Support front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation
• Assume responsibility for front-end operations in the absence of the Customer Service Manager

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager in Marshfield, MA to lead front-end operations, ensure fast and friendly checkout service, and support store performance goals. You will work with associates to maintain service standards and assist with hiring, training, and coaching.

You will help manage scheduling, labor planning, and daily front-end activities while upholding safety standards and company policies.