Front End Customer Service Leader

Food Lion; Gallatin (TN); On-site; USD 16,531 - 22,041; Full time

Job summary

Food Lion seeks a Customer Service Associate to deliver fast, friendly help at the front end of our store. You will greet customers, assist with purchases, and keep the checkout area neat and efficient.

You'll handle cash and POS transactions, maintain front end standards, and support supervisors with daily tasks. This role emphasizes courtesy, accuracy and teamwork in a dynamic retail environment.

Qualifications

• High school diploma or GED preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service center tasks.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet physical requirements of the position.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use his or her name whenever possible.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure front end area is neat and clean and presentation is professional.
• Report any register malfunction and coordinate service calls when needed.
• Ensure MVP savings center KIOSK is functioning and stocked.
• Perform sales associate duties when scheduled or as needed per surge plan guidelines.
• Fulfill customer lead duties to maintain service standards.
• Wear Food Lion uniform and maintain a neat appearance per dress code.
• Complete CBT and training aid courses.

Skills

Customer service

Communication

Cash handling

Friendly demeanor

Attention to detail

Education

High school diploma or GED

Tools

POS system

Job description

Food Lion seeks a Customer Service Associate to deliver fast, friendly help at the front end of our store. You will greet customers, assist with purchases, and keep the checkout area neat and efficient.

You'll handle cash and POS transactions, maintain front end standards, and support supervisors with daily tasks. This role emphasizes courtesy, accuracy and teamwork in a dynamic retail environment.