Front End Team Lead: Customer Service Excellence

Food Lion; Conover (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Food Lion is seeking a Front End Associate to provide fast, friendly service and support in the front end of the store. You will greet customers, handle transactions, and ensure a neat, efficient checkout area in line with store standards.

Applicants should have strong communication skills, be able to learn multiple tasks, and meet physical requirements for lifting and standing. This role emphasizes teamwork and adherence to Food Lion policies.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Maintain neat and clean presentation of the front end area
• Maintain knowledge of front end procedures including cash reports and deposits
• Ensure MVP savings center KIOSK is filled with paper and working
• Perform the task of sales associate when scheduled or per surge plan guidelines
• Perform the task of the customer lead as needed to ensure service standards are maintained
• Adhere to all company guidelines and dress code
• Notify QA of any cleaning issues or maintenance required on front end
• Complete CBT and training aid courses
• Observe safety and follow policies

Skills

Effective communication

Customer service

Learn multiple tasks

Cashier responsibilities

Minimum age requirement

Physical requirements

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Associate to provide fast, friendly service and support in the front end of the store. You will greet customers, handle transactions, and ensure a neat, efficient checkout area in line with store standards.

Applicants should have strong communication skills, be able to learn multiple tasks, and meet physical requirements for lifting and standing. This role emphasizes teamwork and adherence to Food Lion policies.