Front End Customer Experience Leader

Food Lion; Richmond (VA); On-site; USD 32,000 - 36,000; Full time

Job summary

Food Lion is seeking a Front End Associate to provide fast, friendly service and help maintain front-end standards. You will greet customers, handle transactions, and support the Customer Service Manager in daily tasks, ensuring a neat and efficient store front.

The role emphasizes strong customer service, accurate cash handling, and adherence to the Food Lion dress code and guidelines. Training will cover all front-end procedures and safety practices.

Qualifications

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines.

Skills

Customer service

Cash handling

Effective communication

Willingness to learn

Education

High school diploma or equivalent

Tools

Cash register

POS system

Western Union

Coinstar

Money orders

Job description

Food Lion is seeking a Front End Associate to provide fast, friendly service and help maintain front-end standards. You will greet customers, handle transactions, and support the Customer Service Manager in daily tasks, ensuring a neat and efficient store front.

The role emphasizes strong customer service, accurate cash handling, and adherence to the Food Lion dress code and guidelines. Training will cover all front-end procedures and safety practices.