Front-End Customer Service Leader

Shaw’s and Star Market; Colchester (VT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Employee discounts

Benefits for health and financial well

Career development

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager in a fast-paced retail environment. You will support front-end operations, drive customer service excellence, and help achieve store performance goals while ensuring accurate checkout processes and a positive customer experience.

The role emphasizes coaching and developing front-end associates, managing scheduling, and maintaining standard operating procedures.

Qualifications

• Experience in front-end retail operations and cash handling.
• Proven ability to coach and develop front-end associates.
• Strong organizational and planning abilities.

Responsibilities

• Oversee and coordinate all front-end operations to ensure fast, friendly checkout service.
• Support customer service programs and address customer concerns promptly.
• Provide checkout support, including register functions and customer assistance.
• Assist with hiring, training, and coaching of front-end staff.
• Support labor planning, scheduling, and daily operations.
• Ensure cleanliness and a positive front-end environment.
• Assist with cash handling processes and reconciliation.

Skills

Customer service

Coaching

Organization

Communication

Team collaboration

Tools

Registers

Scheduling tools

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager in a fast-paced retail environment. You will support front-end operations, drive customer service excellence, and help achieve store performance goals while ensuring accurate checkout processes and a positive customer experience.

The role emphasizes coaching and developing front-end associates, managing scheduling, and maintaining standard operating procedures.