Front-End Service Leader & Team Coach

Shaw’s and Star Market; Ashland (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly wages

Associate discounts

Health and dental benefits

401k and more

Time off

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front‑end operations, support checkout efficiency, and boost customer satisfaction. You will help manage staffing, coaching, and daily store performance while maintaining a friendly, accurate service standard across all customer interactions.

The role requires strong communication, teamwork, and organizational skills, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Strong front-end operations experience.
• Proven cash handling and reconciliation ability.
• Experience with labor planning and scheduling.

Responsibilities

• Assist in overseeing and coordinate front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns promptly and professionally.
• Provide checkout assistance including register functions and customer help.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.

Skills

Front-end operations

Cash handling

Labor planning

Customer service

Team coaching

Tools

POS systems

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front‑end operations, support checkout efficiency, and boost customer satisfaction. You will help manage staffing, coaching, and daily store performance while maintaining a friendly, accurate service standard across all customer interactions.

The role requires strong communication, teamwork, and organizational skills, with flexibility to work evenings, weekends, and holidays.