Front-End Customer Service Lead & Coach

Shaw’s and Star Market; Beverly (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (Med/D

Time off (vacation, holidays, sick pay

Job summary

Albertsons Companies invites applications for an Assistant Customer Service Manager to lead front-end operations, drive customer service excellence, and support store performance in a fast-paced retail environment.

This role emphasizes people development, scheduling, cash handling, and ensuring a positive checkout experience. Successful candidates will coach associates, monitor service levels, and help maintain standards.

Qualifications

• Customer service experience is required
• Ability to coach and develop associates
• Strong organization and planning skills
• Flexibility including evenings, weekends, and holidays

Responsibilities

• Oversee front-end operations to ensure fast, friendly checkout service
• Support customer service programs and respond to customer concerns
• Provide checkout assistance and register support
• Assist with scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front-end environment
• Assist with cash handling processes including tills and reconciliation
• Assist with inventory monitoring and ordering front-end supplies
• Assist with hiring, training, coaching, and developing front-end associates
• Support labor planning, budgeting, and expenses for the department
• Ensure compliance with policies, safety standards, and procedures
• Complete daily reports and payroll processes
• Assume responsibility for front-end operations in the absence of the Customer Service Manager

Skills

Customer service

People development

Operational excellence

Coaching

Team collaboration

Front-end operations

Job description

Albertsons Companies invites applications for an Assistant Customer Service Manager to lead front-end operations, drive customer service excellence, and support store performance in a fast-paced retail environment.

This role emphasizes people development, scheduling, cash handling, and ensuring a positive checkout experience. Successful candidates will coach associates, monitor service levels, and help maintain standards.