Front-End Leader: Drive Customer Experience & Team Growth

Safeway; Baltimore (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well‑being (Med/D

401k and more

Time off (vacation, holidays, sick pay

Leaders invested in training and发展

Inclusive work environment

Job summary

Albertsons Companies is seeking a Front-End Manager to lead front-end operations in a fast-paced, customer-facing environment. You will drive service quality, scheduling, training, and daily store performance to ensure a positive checkout experience for every customer.

The role emphasizes team development, accountability, and adherence to safety and policy standards. This position offers competitive wages and opportunities for career growth within the company.

Qualifications

• Experience leading front-end/retail teams is a plus.
• Strong customer service focus and ability to coach staff.
• Proven ability to manage cash handling and safety procedures.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Guide and oversee front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Skills

Customer service

Team leadership

Cash handling

Scheduling

Coaching

Front-end operations

Communication

Job description

Albertsons Companies is seeking a Front-End Manager to lead front-end operations in a fast-paced, customer-facing environment. You will drive service quality, scheduling, training, and daily store performance to ensure a positive checkout experience for every customer.

The role emphasizes team development, accountability, and adherence to safety and policy standards. This position offers competitive wages and opportunities for career growth within the company.