Front-End Service Leader

Albertsons Companies; Baton Rouge (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Associate discounts

Health benefits

Paid time off

Career development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Service Supervisor to support the Service Operations Manager and front-end leadership in delivering outstanding customer experiences and efficient operations. You will coach and develop associates, oversee daily activities, and ensure compliance with policies and procedures in a fast-paced retail setting.

The role emphasizes leadership, teamwork, and accountability to drive customer satisfaction and store performance while maintaining a safe, welcoming

Qualifications

• Previous retail, customer service, or supervisory experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Basic computer and cash handling experience preferred.
• Ability to exercise sound judgment and decision‑making skills.

Responsibilities

• Deliver and promote exceptional customer service throughout the store.
• Serve as primary contact for customer concerns, questions, and issue resolution.
• Model professional and courteous behavior for all associates.
• Support customer satisfaction initiatives and service performance goals.
• Ensure a welcoming and positive shopping experience for all customers.
• Oversee daily front-end activities and customer flow.
• Monitor service levels and adjust staffing as needed to support operational demands.
• Ensure associates follow proper cash handling and transaction procedures.
• Assist with register accountability, audits, and operational controls.
• Support implementation of company programs, promotions, and service initiatives.
• Provide daily leadership, direction, and support to front-end associates.
• Assist with training, onboarding, and development of team members.
• Coach associates on customer service, productivity, and operational expectations.
• Promote teamwork, accountability, and a positive work environment.
• Support performance management efforts and recognition programs.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Support loss prevention and asset protection initiatives.
• Monitor front-end areas for safety concerns and resolve hazards promptly.
• Maintain clean, organized, and professional work areas.
• Ensure proper handling of confidential and sensitive information.
• Monitor workflow and identify opportunities to improve efficiency.
• Support labor management and scheduling objectives.
• Assist with coordination of store events, promotions, and peak business periods.
• Ensure operational standards are consistently maintained.
• Communicate effectively with store leadership regarding operational needs and opportunities.
• Assist in achieving labor, productivity, and customer satisfaction goals.
• Support efforts to minimize shortages, errors, and operational losses.
• Monitor front-end performance metrics and recommend improvements.
• Help drive efficiency while maintaining excellent service standards.
• Contribute to overall store profitability through strong execution and accountability.

Skills

Retail experience

Customer service

Supervisory experience

Leadership

Multitasking

Job description

Albertsons Companies is seeking a Service Supervisor to support the Service Operations Manager and front-end leadership in delivering outstanding customer experiences and efficient operations. You will coach and develop associates, oversee daily activities, and ensure compliance with policies and procedures in a fast-paced retail setting.

The role emphasizes leadership, teamwork, and accountability to drive customer satisfaction and store performance while maintaining a safe, welcoming