Front End Leader: Customer Experience & Service

Food Lion; Atwood (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Food Lion is seeking a Front End Customer Service Associate to provide fast, friendly service, greet customers by name, and support the front end operations with accurate cash handling and reporting. This role emphasizes adherence to standards, maintaining a clean workspace, and assisting as needed to ensure a positive shopping experience.

Responsibilities include computer-based training, using and supporting the MVP savings center KIOSK, and stepping into sales associate duties during surge

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Ensure store front end functions are completed accurately and on time using accounting packets; communicates all cash variances.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintain proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction and ensure MVP savings center KIOSK functioning.
• Perform all other duties as assigned.

Job description

Food Lion is seeking a Front End Customer Service Associate to provide fast, friendly service, greet customers by name, and support the front end operations with accurate cash handling and reporting. This role emphasizes adherence to standards, maintaining a clean workspace, and assisting as needed to ensure a positive shopping experience.

Responsibilities include computer-based training, using and supporting the MVP savings center KIOSK, and stepping into sales associate duties during surge