Front End Leader: Customer Experience Champion

Food Lion; Charlotte, Northern (NC, KY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Food Lion in Charlotte, NC, is seeking a Front End Associate to deliver fast, friendly service at the customer service desk and throughout the front end. You will greet customers by name when possible, handle cash and transactions, and assist with store procedures to ensure smooth operations.

The role supports the Customer Service Manager and requires the ability to multi-task, maintain front end standards, and uphold Food Lion dress code and safety policies.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintains proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.

Skills

Customer service

Communication

Multitask

Cash handling

Cashier duties

Front end procedures

Education

High school diploma

Tools

Cash register

POS system

Job description

Food Lion in Charlotte, NC, is seeking a Front End Associate to deliver fast, friendly service at the customer service desk and throughout the front end. You will greet customers by name when possible, handle cash and transactions, and assist with store procedures to ensure smooth operations.

The role supports the Customer Service Manager and requires the ability to multi-task, maintain front end standards, and uphold Food Lion dress code and safety policies.