Front End Customer Experience Leader

The TJX Companies, Inc.; Gaithersburg (MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Associate discount

EAP

Bereavement leave

401(k) contributions

Child care discounts

Credit union

Job summary

The TJX Companies, Inc. in Gaithersburg, MD is seeking a front-of-store leader to supervise Associates, ensure prompt and courteous service, and promote loyalty programs. You will lead by example, train staff, and maintain a clean, organized store while adhering to labor laws and store policies.

Flexible scheduling including nights and weekends is required. The role emphasizes merchandising, multi-tasking, and strong communication, with a starting pay range of $19.00–$19.50 per hour and a

Qualifications

• Promotes excellent customer experience and mentoring of Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience and loyalty programs
• Ensures adherence to labor laws, policies, and store procedures
• Supports store shrink reduction goals and safety initiatives

Responsibilities

• Creates a positive customer experience at the front of the store
• Assigns registers, coordinates breaks, and ensures adequate POS coverage
• Addresses customer concerns promptly and maintains a clean, organized store
• Trains Associates and provides feedback to improve performance
• Promotes loyalty programs and manages training needs with management

Skills

Customer service

Leadership

Communication

Teamwork

Tools

POS system

Job description

The TJX Companies, Inc. in Gaithersburg, MD is seeking a front-of-store leader to supervise Associates, ensure prompt and courteous service, and promote loyalty programs. You will lead by example, train staff, and maintain a clean, organized store while adhering to labor laws and store policies.

Flexible scheduling including nights and weekends is required. The role emphasizes merchandising, multi-tasking, and strong communication, with a starting pay range of $19.00–$19.50 per hour and a